Privacy Policy
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Last updated: March 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment details when you create an account or make a booking. We also collect usage data including your IP address, browser type, pages visited, and interactions with our website.
2. How We Use Your Information
We use your information to process tour bookings, send booking confirmations and updates, improve our website and services, respond to your enquiries, send marketing communications (with your consent), and comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share your information with tour operators and guides to fulfil your bookings, payment processors to handle transactions, and service providers who assist us in operating our website. We may also disclose information when required by law.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities. To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are retained for a minimum of 6 years for tax and legal compliance purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at privacy@gobeklitepe.co.uk.